Refund Policy

This Refund Policy outlines the terms and conditions for returns, refunds, and related processes for all purchases made on KH Pet Mall (khpetmall.com). By placing an order on our website, you agree to the terms stated in this policy.

1. Return & Refund Eligibility


We offer a 60‑day return period starting from the date you receive your order.

To be eligible for a return and refund:

  • Items must be unused, in their original condition, and with original packaging intact.
  • Items must not be damaged, worn, or modified.
  • Perishable, hygienic, or personalized products may be excluded from returns for health and safety reasons.

2. How to Request a Return


To start a return:

  1. Contact our customer service team at service@khpetmall.com.
  2. Include your order number, the items you wish to return, and the reason for return.
  3. Our team will provide you with return instructions and approval within a reasonable time.

    Please do not return items without prior approval.

3. Refund Processing


Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued to your original payment method.

    Processing times may vary depending on your payment provider or bank.

4. Shipping


  • All items qualify for free shipping worldwide.
  • Orders are processed and shipped within 1–3 business days, with delivery typically within 6–12 business days.
  • Shipping costs are non‑refundable unless the return is due to our error (e.g., defective or wrong items sent).

5. Currency


All transactions on KH Pet Mall are processed in United States Dollars (USD). Refunds will also be issued in USD.

6. Non‑Refundable Items


The following items may not be eligible for return or refund:

  • Gift cards
  • Downloadable digital products
  • Items returned after the 60‑day period
  • Items damaged through improper use or neglect

7. Damaged or Defective Items


If you receive a damaged or defective product, contact us immediately at service@khpetmall.com with your order number and photos of the item. We will review your case and provide a replacement or full refund at no extra cost to you.

8. Policy Changes


We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately upon publication.

9. Contact Us


If you have questions about returns or refunds, please contact our customer service:

Email: service@khpetmall.com